Online Returns Policy
We hope you're very happy with your purchase from FORMSE15 but in case you're not, please see below:
If you wish to return an item please contact firstname.lastname@example.org
If you are unhappy with our products in any way, they can be returned or exchanged provided that they are in saleable condition. Returns of faulty items will only be accepted if faulty when delivered to you –please contact us immediately if this is the case.
All goods bought online must be returned within 14 calendar days of receiving the item, unfortunately after this time we can’t offer you a refund or exchange. We do not accept exchanges or returns on any grooming or cosmetic products, earrings, underwear or swimwear.
To be eligible for a return, your item must be unused, in its original packaging and in the same condition that you received it. We will not accept returns for any non-faulty items that have been worn and/or tags removed. Please be aware that shoes must be returned with their original packaging, shoes returned without their original boxes cannot be accepted. To complete your return, we require a receipt or proof of purchase.
Please return any unwanted item bought online over the Christmas period up to Saturday January 15th for a full refund. For any purchases made in store from December 1st, 2021, you will have until January 15th 2022 for any exchanges or to get a credit note, which is valid for 6 months.
All Sale items purchased online can be returned within 14 days for a refund, store credit or an exchange.
If you wish to exchange your item then please contact us & advise what item you would like to exchange it for. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed as quickly as possible via your original method of payment. We do not refund original shipping costs.
To return your product, please use the below address.
186 Bellenden Road,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We suggest you use an insured & trackable service to return your goods. We don’t guarantee that we will receive your returned items.